Effective Date: 4th December 2024
Last Updated: 4th December 2024

Serenity Sessions (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website and services.

1. Information We Collect
We may collect the following types of personal data from you:
– Personal Identifiable Information (PII): Name, email address, phone number, and other contact details.
– Health Information: Information you voluntarily provide regarding your mental health, well-being, or counseling needs.
– Payment Information: If you purchase our services, we may collect billing details or process payments via secure third-party providers.
– Technical Data: IP address, browser type, and cookies for site functionality and analytics.

2. How We Use Your Information
We collect and use your data for the following purposes:
– To provide counseling services and support.
– To process payments and manage your account.
– To respond to inquiries or schedule appointments.
– To improve our website and services.
– To comply with legal obligations and protect against misuse.

3. Data Protection and Security
We take the security of your data seriously.
– All sensitive data, such as health information, is encrypted and stored securely.
– Our website uses SSL (Secure Sockets Layer) technology to protect your information during transmission.
– Access to your data is restricted to authorized personnel only.
– We regularly update our security measures to prevent unauthorised access or data breaches.

4. Sharing Your Information
We will not sell, trade, or rent your personal information. We may share your data only in the following cases:
– With trusted third-party service providers to process payments or facilitate our services.
– If required by law, court order, or legal process.
– To protect the rights, property, or safety of our users and business.

5. Your Rights
You have the right to:
– Access the personal information we hold about you.
– Request corrections to inaccurate or incomplete data.
– Request the deletion of your data where applicable.
– Withdraw consent for data processing at any time.
To exercise these rights, please contact us at rp.serenitysessions@gmail.com.

6. Cookies and Tracking
Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help us understand your preferences. You can manage cookie preferences through your browser settings.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

8. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review this page periodically for the latest information.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: rp.serenitysessions@gmail.com
Phone: +447566847648